We are seeking an experienced and solution-focused Operations Supervisor ( Backshift) to support the smooth and effective running of our Express Services operation. Working closely with internal teams, the Operations Supervisor will play a key role in ensuring operational continuity, successful completion of collections & deliveries, customer service delivery, and inter-shift coordination.
This role is integral to maintaining operational performance standards, supporting compliance, and ensuring goods flow efficiently through the network.
In this role, you will:
Assist with arranging collections & deliveries
Provide a strong level of customer service via telephone and email
Coordinate with other departments to ensure continuity and information flow
Use internal systems & TMS ( Transport management system )
Produce reports and operational updates as required
Support operational process improvements and service delivery
Work with transport compliance team to ensure all vehicles are kept compliant
Promote a safe working environment and compliance with procedures
Work with partners / agencies to cover driver holiday & sickness
Nightly driver de-brief
Completion and distribution of nightly handover
You will collaborate closely with:
Warehouse teams
Drivers
Customers, suppliers and subcontractors
Dayshift Operations teams
Your role will support service continuity and reduce disruption to customers through effective communication and handover processes.
We are looking for someone with:
A strong understanding of transport or logistics operations
Experience working within a transport environment
Excellent prioritization and problem-solving abilities
Excellent geographical knowledge
Effective communication and relationship-building skills
IT proficiency (Microsoft Office / TMS systems advantage)
A solution-focused and organised mindset
Smooth operational handovers between shifts
Accurate freight counts and reporting
Successful completion of collections & deliveries
Minimal disruption to customer service
Positive working relationships and collaboration across teams
This is an opportunity to play a key part in a fast-paced logistics environment, influencing process improvements and helping deliver time-critical services for our customers.
Previous supervisor experience is beneficial, but not essential for the right candidate.
Salary negotiable.
Closing date: Monday 2nd March 2026